How to Automate Quoting & Production Workflow

all right everyone welcome to the shirt lab Workshop how to automate quoting and 0:18 production workflow and I'm Marshall ainson and with me is Zach duur with Deco Network 0:24 how you doing Zach doing great Marshall glad to be uh on this Workshop yeah it's 0:30 going to be a lot of fun I'm anxious to hear all about your platform and we got some housekeeping to do real quick so I 0:37 want to do that and then we can get to the action right you can see my screen correct we are good all right so here we 0:46 go so first off uh would love it if you're not a member of shirt lab tribe 0:52 you consider joining so you can just go to shirt laab tribe.com membership is 0:58 $97 a month and that pays for 100% of your employees in your shop we do a lot 1:04 of really fun stuff during the year we got a lot of activities we have open Office hours uh which Zach you've been a 1:11 part of for about a month now right six weeks I guess um and what have you learn 1:18 have you learned something on those calls since you joined you know Marshall I I now get paid to go to virtually 1:25 every trade show throughout the year and I learned so much through the shirt lab Community I I feel 1:32 like I learn a lot more because a lot of times you go to a show which by no means are shows not awesome they really are 1:40 but you get a lot of biased you know sales reps trying to tell you hey this is what you do and um the amount of you 1:47 know community help whether it's hey I'm I'm running into this problem or what 1:52 would you do in this situation or I'm looking for this type of equipment um just that Community is just totally 2:00 awesome um it's like being a part of a private club that are there for each 2:05 other um we're a community you are Community it's a tribe um I love the 2:12 industry for many reasons but one reason I do is we don't look at each other's in 2:17 the industry as enemies there's so much business to go around there's a lot of different business models and um yeah I 2:25 I can't recommend enough shirt lab tribe um at Deco Network we just started uh 2:31 marketing it to our users because knowledge is power being a part of a 2:37 community though and and sharing ideas and um problems with others it's amazing 2:43 you know the value that it brings and we at Deco Network are extremely um excited 2:49 and whether you're a startup shop or that wellestablished shop you're going to learn quite a bit and get a lot of 2:57 great um Roi out of that just month subscription because it's amazing what 3:02 I've learned you know you don't know what you don't know Marshall wow I I mean it it's amazing a 3:09 lot of fun every even even if you've been in the industry a long time okay 3:15 there's new techniques there's new consumables there's new Fabrics there's new equipment there's New Market demands 3:23 from customers it never ends right and this is what we talk about is really is 3:29 about change right so anyway so look at that shirt laab tribe.com uh also uh 3:36 look look look at these guys right so here is Zach's email if you've got any 3:41 question on anything that he's covering today reach out to him at uh his email 3:46 address right here and of course I'm always available as well and uh before 3:52 we get going too far we want to just give a shout out to all of our sponsors 3:57 these are the companies that really make a lot of things happen they pay our bills you know we have to pay Zoom this 4:05 is a zoom call Zoom isn't free you know we have a we have technology that we 4:12 have to pay for and um these guys help us put on our Live Events our virtual 4:18 events they help pay for the software we use and all that kind of stuff so we really thank them a lot and Deco Network 4:25 by the way came on as one of our top Platinum level sponsors this year so thank you so much to you guys for doing 4:32 that and then lastly uh if you need to get signed up here you go this is the 4:38 email address Deon network.com and I'm sure Zach would love to see you in the 4:43 fold with his company so that being said I'm going to stop sharing so you 4:49 can and you can just take it away it's all you buddy all right a little bit of 4:55 background about myself um I actually signed up for Deco Network um back in 2010 I was a sophomore in 5:04 college um getting my marketing degree from the Ohio State University Marshall 5:10 um thanks I um I found the software and kind of fell in love you know you're I I 5:16 was 20 years old I know I couldn't even consume alcohol and I just found the software and I absolutely loved it and 5:24 um I still have my shop today we offer screen printing embroidery DTF DT G 5:30 sublimation all of that's done inhouse we'll Outsource wide format and uh promo 5:36 products so I've been a user of the software for 14 years now and around six 5:41 years ago I became an implementation specialist um as an independent contractor so I've helped hundreds of 5:48 shops you know over 300 shops get started fully implemented with the software train their staff molded it to 5:54 their needs because you know we're in an industry where you have a lot of mom and popop uh startups and you have those 6:00 well-established businesses with 50 employees very different wants and needs 6:05 and you know Deco network has a couple Deco Pros like myself to um help um you 6:12 get started and around a year ago Deco Network approached me to be their business development manager and kind of 6:17 be the bridge between the users the industry and the developers so um you 6:24 know I again I I join the shirt lab um meetings every week um I cannot suggest 6:30 enough joining shirt lab tribe it's just been eye openening and uh we at Deco 6:36 Network primarily joined Marshall like we we want the um we want the exposure 6:41 but we really did it for our own users because we really feel it's going to help them be successful and if they're 6:48 successful they're going to be more successful with their software and stick around so again can't recommend it 6:54 enough um and and we're real excited about you know keep growing that relationship longterm can't wait in a 7:00 couple weeks when we um go to Austin and talk again more about Automation and so forth and so that's what we want to talk 7:07 about today is you know using technology and software to make yourself more 7:13 efficient through Automation and in our industry Marshall again there's big and 7:18 small there's a lot of different business models there's a lot of different ways you can take orders so when it comes to um Deco 7:27 Network we like to call our elves the all-in-one print print shop management 7:33 software and what I mean by that is Deco network does three primary functions 7:39 that a lot of our competitors just focus on one of the three so the first thing is we provide you uh with a website with 7:46 an online design tool all of the products from uh the major suppliers so sanar SNS alphab broer among several 7:54 other smaller suppliers and that allows your customers to come to your site and 7:59 kind of get that customink.com for lack of a better term experience so they're 8:05 able your customers are able to navigate the product mix that you put in front of your customer once they find that 8:11 product they can use one of the tools within the software such as uh the quick quote tool the request a quote tool or 8:18 the design tool to then place an order or request a 8:23 quote the second thing that the software does it allows you to provide websites 8:29 to your clientele so whether you need to provide a site for fundraising or your 8:34 client wants to sell merchandise or they need an ordering portal just to make group orders easier rather than passing 8:40 around a bunch of pieces of paper what size you need what size you need we do that so if you think like a order my 8:46 gear Web Store simple chiple um they they do this well but it's what it's 8:52 kind of the main thing that they do um and then what really is the bread and 8:57 butter of the software is the production management system which was what we're going to primarily talk about today I 9:04 don't care how you get your order whether it's you know your customer uploading artwork and placing order 9:09 through your primary site or you have an affiliate site or if it's a walk-in a phone call an email at the end of the 9:17 day it's going to flow into production and you need to keep all of that organized and a lot of your customers 9:23 they they're still going to want to go old school email you you have to be able to put together that order from scratch 9:29 so we at Deco Network like to consider ourselves the all-in-one uh print shop management software because website for 9:35 you uh and your customers websites for your clients to uh funnel orders into 9:41 your um order management system and then again that order management system where pretty much the entire staff lives to 9:48 keep everything organized hitting deadlines and so so Integrations uh Deco Network like 9:56 I said integrates with the three big suppliers in in North America so SanMar 10:02 SNS and alphab broer all three have live inventory and live purchase ordering 10:09 capabilities so you can prevent your customer from purchasing something that's out of stock and then when it 10:15 comes time to order it you can with a click of a button you don't have to key in and uh put that order through their 10:23 site Deco network has its own payment Gateway Deco pay Deco Network work went 10:29 to its own Gateway for several reasons number one being controlled so through 10:35 Deco pay in addition to debit and credit you can take Apple pay Um Google pay 10:41 bank transfer AC debit you can pass on credit card fees to your customers you 10:46 can control what sites or customers have access to each um payment method and you 10:52 can have minimums and maximums so there's just a lot more control since Deco network uh went to their own 10:57 Gateway and um the what the uh you're looking at anywhere from 3.3 to 2.9% 11:06 plus 30 uh cents um per transaction if you're doing the normal credit card and 11:11 so forth so so Zach if you're using stripe you can't use stripe you can you will pay a fee Deco 11:20 pay is powered by stripe so it's essentially stripe but with a lot more capabilities with it stripe is the the 11:28 stripe is the most popular from shops from what I've talked to people about so I just curious yep and and if you are I 11:37 mean Stripes um average transaction fee 2.9 uh% 30 cents if you're on Deco 11:44 Network's Enterprise plan you have the exact same um rates so there's really no 11:51 savings there if you're using the Enterprise plan which a lot of our users are um and then ship station so Deco pay 11:59 takes your payment when it comes to shipping orders ship station is the biggest they are essentially the stripe 12:06 of shipping and then uh when it comes time to uh for bookkeeping directly 12:12 integrate with QuickBooks zero um click of a button sync your orders all your 12:17 revenue is passed from Deco Network to QuickBooks it's a bit of a no-brainer to be integrated with ship station and 12:24 QuickBooks to make your life easier so one of the big things Marshall 12:30 that sets Deco Network apart from their competitors is that you don't build just 12:37 a mockup when you use Deco networks's design tool the artwork itself and the 12:44 quantity being ordered among other variables is what determines the decoration price so when you're on the 12:51 design tool or your customers using the design tool if they upload artwork for screen printing it's going to break down 12:58 how many colors uh we think is in the design so if you upload even a JPEG it's 13:05 going to determine how many colors we think is in the design and it's even going to look at the shirt color so if 13:12 you look at the current logo here um and the example I'm on a black shirt so that's not really a two color for most 13:19 shops we actually will treat that as a three color so the software automatically calculates uh the 13:26 decoration price when the artwork is uploaded loed for embroidery we count 13:32 stitches for DTG um and you have control over each of 13:37 these of how you want to price it these are just the most common practices DTG is typically the size of the artwork and 13:45 we can account for the product color if you want to charge more for pre-treating and having that 13:50 underbase DTF it's typically the size of the print and when I say the size of the 13:57 print we're also not looking at the artwork itself Marshall we're looking at the amount of film that's necessary 14:04 negative space cost you money when it comes to DTF we want to look at how much 14:09 total film are we going to need to use um and it's the same thing with HTV uh 14:15 typically we're looking at the size of the artwork um but not the actual bounding box to account for how much of 14:22 the carrier will be necessary when it comes to engraving um 14:27 typically it's per square in in every time that design gets a little bit bigger the price often increases UV 14:34 printing again typically the size of the print and there's other methods like 14:40 sublimation uh you can use ecos solvent Deco network doesn't exclusively say 14:46 that hey this method is supported but just about any decoration method can be 14:51 implemented if the pricing is based on you know a matrix that looks at the quantity and then either counts color 14:59 colors count stitches or the size of the graphic or the size of the bounding box 15:04 uh to determine it um and then something like again ecosolvent uh wide format 15:10 it's often hey a 3x6 foot Banner is this price there is no decoration price typically on top of it and and we can 15:17 again account for a lot um you can upload an image Marshall of anything you 15:22 want designate where artwork can be dropped on it what process can be and 15:28 how big that box actually represents because what you want to be able to do 15:33 is download the artwork at the correct print size and give the customer feedback based on the file they uploaded 15:40 if you upload a small bit map and you go to stretch it we're going to tell the customer can't really do this you upload 15:46 a vector and you go to stretch it no problem we're good to go so we're always giving the customer feedback and we're trying to automate you know everything 15:53 we're not trying to download the artwork and then figure out how big it's supposed to be really want to download it at the size um and go from 16:03 there pricing tiers and levels so um Marshall it's very common with a lot of 16:09 our users that offer contract or they offer different pricing for different customers or affiliate clients so you 16:17 can create multiple mate price Matrix inside of a decoration process and then 16:24 you can assign that price level to um either a store store so if you're going 16:30 to be making predecorated products and that store is either in on demand or batch mode whatever we're going to 16:36 charge um our client before they mark it up to create the final price um is going 16:43 to come down to the price level that they're on so we can charge the exact same you know we can have the same exact 16:49 design product uh quantity and we could charge four different customers four 16:54 different prices just based on the site that they're on or or if they're logged 17:00 in or not so I could have my website I could have my own customink.com and I 17:06 could have four different customers on that site and when they're logged in their price will be determined based on 17:12 the price level I have assigned to them it's all automated you don't have to be 17:17 figuring out you know what price should they get you've created your Matrix um matrixes and then you've assigned them 17:24 um accordingly to your clients I I have some questions yeah hit me so can we name these 17:32 differently you can name them whatever you want and then also we could do more than six colors 17:38 right yep that's just my example and uh and I can upload a spreadsheet with this 17:46 or I gotta manually key all those numbers in you got to manually key them in okay um and uh if we wanted to make a 17:55 pricing change like say hey it's the beginning of the year everything is 10% more do I 18:01 gotta redo that or can I just hit a button and go it's 10% more no you got 18:06 to update your numbers okay thank you yep NOP we I do know because I've tested 18:13 our competitors I do some SWAT analysis you can upload this and so forth yeah you save about 10 minutes on the year 18:21 but how many things you'll see here in a minute that we uh are able to make streamline but yep uh it is a manual 18:28 updating of pricing as far as the blank product markup it is exactly as easy as 18:34 you were mentioning Marshall and that contract price level uh can influence 18:39 both the decoration price and the blank product price so how much you mark up 18:44 the blank product I mean that is going to be a percentage amount that's either a flat rate or a tiered in which you can 18:52 mark up a blank uh if you want uh a lower percentage because it's more 18:57 expensive you don't have to but you can't so Marshall what we're about to 19:04 dive into the software and I just want to give an overview of essentially the order life cycle so most shops they 19:10 start with a quote before an order and so you create that quote you send it to 19:15 the customer for them to approve it what the customer is really approving is 19:20 again the mockup and the price and so forth the deadline as you would think 19:27 once that's been approved then payment terms are met so they either have to pay for it up front or if they're on like 19:32 Net 30 Terms they're automatically meeting the payment terms then we have an order and the 19:40 first thing you're going to do is raise a purchase order with the supplier again you're going to see how easy it is to click a button and all of a sudden order 19:46 the product from any of our major suppliers you then at the same time have 19:52 the artwork Department take what the customer gave us because we all know 19:57 they never can produce a vector or especially embroidery you're not going to get an embroidery file um you're 20:04 going to have the art Department digitize or vectorize that artwork and 20:09 then either you can bypass the customer or send it back to the customer for final approval by involving the customer 20:17 and forcing them to click a button that says yes I approve it's up to them to really look at the design and if there's 20:23 any issues they have approved it it's on them is that approval time stamp so we 20:30 we have to if they have some sort of issue we know exactly when they approved it yes sir yep it it's we don't want 20:37 pointing fingers and and like you said timestamping very important um as well 20:43 because if you don't approve it in such amount of time we may not be able to hit your deadline 20:49 um and then once we physically have the product so once we've purchased it and 20:55 received the blanks the artwork has been prepped and appr approved by the customer we're ready to send that order 21:01 into production and then once we've produced it we can ship it uh you can again use 21:07 customer pickup uh you don't have to use ship station by any means but for 21:12 anybody who has used it they'll tell you it's great software it's worth every penny in addition to automating a lot 21:20 the shipping rates are great so highly recommend ship station to anybody out 21:25 there can you use ship pirate pirate ship nope just ship station okay 21:32 that's that's number ship pirate ship we hear number two but pretty much everybody we show ship station they're 21:39 very happy with it okay just a small transition so the quote you know what all needs to 21:47 be in a quote well we need pricing that includes the decoration plus the blank 21:53 product any additional extra charges you know do we have a color change screen 21:58 fee um things like that any Rush order fees if they want to the customer wants to 22:03 pay to have it expedited they can uh shipping again with the ship station 22:09 integration you can uh let the customer choose okay do you want to use UPS ground next day 3day and it's 22:16 automatically calculating the correct shipping rates because our suppliers have told us this is how much each shirt 22:23 weighs this is the dimensions when that shirt is folded we know it's leaving this location and arriving at this 22:29 location the customer so we immediately can spit out that shipping rate and even mark it up within 22:36 Deco we um like we're going to show you can um when you're creating that quote 22:41 you're going to put the artwork on the product and your customers going to get that proof and mockup that they need in 22:47 order to give the thumbs up uh again having the live inventory capability 22:53 you're able to confirm that you're not selling a product that you're not going to be able to physically get you you 23:00 don't want to promise the customer yeah we can do it just to find out the supplier never had the inventory stock 23:06 for it and then again involving the customer it becomes a lot less of he said she 23:13 said and that those uh problems Empower your customer and you won't have to you 23:20 know eat their mistakes you've empowered them to give you that feedback so Marshall what I'd like to do 23:28 is actually show you the software and let it speak for itself 23:38 so how I like to explain the software Marshall is it's really broken into 23:43 three sections and we're only going to really talk about one today but there's three sections this is the admin and the 23:49 admin just contains all the nuts and bolts all the settings that drive the software so this is where we can go into 23:57 each decoration process set the minimum the maximum what artwork files are 24:03 allowed to be upload what the artwork fee is if we want to charge one set up those price Matrix and all of the 24:09 contract price levels so decoration processes exactly what it sounds like where you configure all those uh 24:16 settings within the products is where you can enable supplier products so we have many suppliers outside of the big 24:24 three once you've added the big three you can go into uh the account details 24:29 put in your account information which will allow you to take advantage of those Integrations um everything from the 24:35 supplier product markup uh discounts I mean you can do a lot with 24:41 the products just know that you can upload an image of anything you want again designate what process can be used 24:47 with it and let the customer have fun with um you know it was funny it's not funny Marshall but I was um I saw you at 24:55 the Atlantic City show and a guy came by and you know a lot of us are serial entrepreneurs and he was just getting 25:01 started with the printing side of things but you know what he comes from he comes from he's a funeral home director and 25:08 and that's his family's business and before you know I was like you know you can upload an image of a pillow and a 25:15 casket and all the and I was just blowing his mind up whoa you're telling me my customer could visualize a custom 25:22 casket you know the engraving portion and so for it's like yeah it's totally possible you can upload put an image of 25:28 anything you want so the admin contains all these settings uh for processes 25:35 products and then your general stuff like payment taxes shipping Rush order 25:40 fees so we have an onboarding process where we go through all of this with you 25:46 if you're a larger shop or you just feel overwhelmed we do have the Deco Pro 25:51 service if you want you know that one-on-one handholding but there's also just a ton of great resources 25:58 and and we're constantly pumping them out since Deco Network brought me on and I have 14 exper 14 years of experience 26:05 using the software and I come from the decoration background you know we're really trying to elevate all of our 26:11 resources for the software and Beyond uh so tons of great help articles and our 26:17 client services team is something we really take a lot of pride in you can always raise a support ticket the worst 26:23 mistake you can make is not ask for help and we pride ourselves in um getting back to you very 26:28 quickly hey before you move on from this I know some of our viewers are in other 26:34 countries so is this only in the US or if they use you know if they're overseas 26:41 somewhere can they use de Deco Network so we actually are more geared worldwide 26:47 than any of our competitors by far and we know this because of our users in Australia and Europe in the UK so the 26:55 software is actually developed in Australia australa um then we have so we have an Australian team a UK team and 27:03 then a North American team most of our users are in North America but we have 27:08 them throughout the entire world last week Marshall I spoke to users on four 27:13 different continents in six hours um wow and boy were your arms tired yeah and 27:21 and and you know what's amazing Marshall that I didn't realize until I started Consulting I don't care where you're 27:26 located in the world we all face the same problems we all price things similar it the industry doesn't change 27:33 that much from continent to continent um and so I was just looking you know the 27:40 the you got pounds I guess they can change it to kilograms or you know the dollar could be a Euro right or 27:47 something like that yeah absolutely and and you know the bigger what what makes 27:52 it a little bit more challenging at times Marshall is actually the supplier cataloges because every order revolves 27:59 around taking a product typically and dropping artwork onto it meaning we need the product in here so we have a catalog 28:06 a team in which all they do is work with the suppliers to get all those products 28:11 in here so that our users don't have to be uploading their own CSV and things like that so you know back to your 28:17 question a lot of Australia a lot of the UK all of those suppliers and it never 28:23 stops and we're always growing those offerings to the point Marshall where we 28:28 need our users to actually tell their suppliers they want to be on here because we don't charge the supplier 28:34 anything we just want to make it easier for the user um and and yeah so no very 28:40 much so worldwide and the LA um second section over here Marshall are the websites so 28:47 like I said you can um we have three plans let me break it down there you 28:52 have the standard plan one website so if all you want is a website for yourself in which the customer can navigate the 29:00 product mix they can place quotes and orders they absolutely can but the 29:05 Premium plan is the most popular and that allows you to launch up to 500 websites and what's really cool Marshall 29:13 is every website works identically the same way as in there's nothing throttled 29:18 back between your 499 sites after your first it's typically Overkill but for a 29:25 you know you never know when you want to have that second website with a lot of juice such as you know in the past 5 29:31 years with DTF almost everybody who buys a director film printer wants to sell direct to film transfers extremely 29:38 saturated so we have a lot of users who will set up a website for custom apparel 29:44 and then they'll set up a second site for selling transfers because it's two different markets the people who buy transfers are typically not the ones 29:50 buying shirts you may even have a different brand and so forth but most of these additional sites Marshall are 29:56 typically handed off to a client for fundraising team or an ordering portal 30:02 um the only thing that makes something an ordering portal is it's password protected and there's just a lot that 30:08 that can go into it but uh you can create website templates uh that are then clonable and you can really 30:15 streamline the process uh of doing it um love to go over that in a future webinar 30:21 Marshall but as you know websites that's a whole another animal so let's talk 30:27 about the bread and butter which is the third section of the software and that is called business Hub which is the 30:34 order management system and business Hub is where your staff will live and when 30:41 it comes to your staff you can set several roles you could say somebody's an admin and they can access the entire 30:47 platform or they're just the production manager and they can access this portion or the sales manager or they both can 30:53 have sales and production U manager roles and and what you're doing is you're simplifying the software for the 31:01 user and you're preventing them from destroying something that that shouldn't be accessible so um how I like to look 31:09 at business Hub is it's really broken up into three sections the sales and 31:15 service section is where we can create a quote from scratch and we can edit an 31:20 order you can do more there but that's primarily what this you know the sales staff would do I need to create a quote 31:26 that becomes an order maybe an order comes in from the site and we have a question we need to reach out about it 31:32 or the customer asked for it to be changed that's what you do up here the 31:37 second section is the processing section which is where the production occurs 31:43 it's where we're going to raise a purchase order with the suppliers organize artwork for approvals uh assign 31:49 an order to a team member um potentially Outsource an order to another Deco 31:54 Network fulfillment center it is possible to connect two Deco Network fulfillment centers um and then with a 32:01 click of a button pass an order from one to the other um which is becoming more 32:06 and more common because you know maybe you're a shop like mine I don't have an automatic screen press I have a manual I 32:12 don't want to take that 2000 piece order and try to do it on my manual it's just out of my realm with a click of a button 32:19 I can send it to another Deco Network user they can drop ship fulfill it for me and then down here are the accounts 32:27 so this is where we store all of the customer and company profiles so every 32:32 quote order design anything we do for the customer or they do themselves is 32:37 stored in their profile and they also have their own profile they can access through the site which I'll show here in 32:43 a little bit so before we create a quote or and Order Marshall I just want to show we have companies and customers 32:51 there's a hierarchy so maybe you work with the school district school districts are the easiest because 32:57 there's a district office and then there's you know all those parents and coaches who um will represent a team or 33:05 an organization and place orders so we can come into companies and set up a 33:10 company so before this call I set up a account for shirt lab tribe and so every 33:18 quote order design anything that is placed underneath the company will show up in the company's profile and if I go 33:25 into the company's Account Details I can assign you to a contract price level I 33:31 can assign you to have a specific sales team member I can make you an account 33:37 holder so we'll let shirt lab by on Net 30 Terms and run up a nice balance 33:43 before I cut you off and we can even make it so that designs can be shared 33:48 across profiles so if you have a bunch of coaches uploading artwork and all of a sudden they all need the same logo 33:56 very easy to do once you um have launched a company you 34:02 can then add a contact so shirt lab tribe can't really make an order 34:10 somebody a physical person is going to make an order so I'll come in 34:15 customers and should go back to the company add 34:22 contact let's find Marshall 34:31 man I already owe $18 you already owe some money man oh my God I'm such a dead 34:37 beat once we've added a person uh a customer contact to a company we can set 34:44 their role and really all that is is default what emails are you getting do you want to get an email about every 34:50 order that's placed underneath the company so all the individuals are you just a customer and all you're worried 34:56 about are the emails related to your orders or you the accounting department and all you care about are the invoices 35:02 and account statements so you can set up the company um assign roles and 35:08 streamline the whole process you can also even launch a site and make it so 35:13 that the employees who are purchasing through the site are automatically put as a customer contact on the company so 35:21 I can make it so this this website's password protected you know employees come and go so we may not have that list 35:28 we can make it so that they come they place the order because it's password protected they're automatically adding 35:34 it to for example the shirt lab tribes account and then I can hit shirt lab 35:39 tribe with one statement that says hey all these people bought from you and here's how much you owe us it's very 35:46 easy to import a list of companies so I can import a list of companies and then 35:52 I can import a list of customers and when I do that Marshall I can automat 35:57 automatically assign the company so if you already have them mapped together 36:02 and when we upload the CSV and I already have that company name in there we've created that hierarchy there's nothing 36:09 manual like I kind of just did within a customer's profile it's just like um the 36:15 company every design order layout anything we do for the customer they do it's stored here I can also go into a 36:23 customer's profile I don't have to use the company settings but you know I I made um it so that shirt lab tribe had 36:32 um could run up a tab of $10,000 well I could say okay out of that $10,000 Marshall is allowed to use a 36:38 thousand of it you know we can limit how much of the total balance can be used by each 36:45 individual after you have a customer's profile typically Marsh you're going to create a quote or an order so we're 36:51 going to just work our way down this leftand column imagine you have a walk-in a phone call an email we've got 36:57 to put together a quote that quote gets approved becomes an order once we have 37:03 an order it flows into production so for a quote or an order I can put in a job name I can put in a 37:10 customer's purchase order number to create a line item there's three different ways I can add a 37:17 previously ordered product let's see what Marshall ordered before anything that's ever been quoted 37:23 or ordered can be easily pulled up just like this 37:30 I can also add what's called a free form product so there's times where we don't 37:35 have every item in here um there's also times where you might be using an outside platform maybe you're selling 37:42 promo products and you're doing th so through Sage or excuse me ASI or swag 37:49 space and you need to be able to create one invoice for your customer well you 37:54 absolutely can do so you can add a free form product type what it is that the customer is ordering so we'll just call 38:01 it an 11 oce mug although we have mugs in here white um full color sublimation 38:09 print we're going to charge $15 and if I click on this line here I 38:14 can attach a file so that would be typically a mockup you can always get 38:20 your customer build using a free form product it's just not the Deco Network 38:26 way it's how a lot of our competitors do it where it's a lot of text based stuff 38:32 um what Deco Network really wants is every custom order to flow through the 38:38 design tool so all of the pricing variables are automatedly automated 38:44 calculated and we're we're just not cheating we're not bypassing things and 38:49 it just keeps a lot of thing just it's safer you know I can't have an artwork approval without the artwork being 38:57 upload load it in the correct spot and then be able to send it back to the customer for approval once we've swapped 39:02 it out with the final file so what you really want to do is add a new product 39:08 and again we're always expanding the product mix so a product that we've been 39:13 talking about in the shirt lab was the DM 108 these are the things you learn at the shirt lab tribe this used to be a 39:20 50/50 now it's a 6040 and for the money this is a great product um so we'll come 39:27 in here here Marshall I have the live integration enabled so I know exactly in 39:32 this case how many sandar has of each size of each color so every skew uh if I 39:38 try to put together this quote and some things are at a cart it's going to send up a red flag are you sure because they 39:45 don't have all of it on a website I can't actually stop the customer from being able to purchase something and I 39:51 can even put a buffer in there Marshall just because sanar SNS or Alpha has the 39:57 product when a customer buys it doesn't mean it's going to be available when they actually when you go to raise the 40:02 purchase order with the supplier so we'll load the design tool 40:08 we'll come here to customer design and we'll choose the decoration 40:14 process so again full color printing that's going to be you know DTG DTF we 40:19 may be looking at the size screen print is going to be counting colors so let's do screen printing this is a design that 40:27 we have have on one of those lines it's asking us do you want to still use this same design because if you do we're 40:33 going to look at the total amount of Impressions across all lines and that's what we're going to calculate the 40:39 decoration price if you if you're going to use the same screens or you can be sewing the same product at the same time 40:46 it doesn't matter if it's a different color if it's a different product as long as it fits on there we're good to 40:52 go so we'll create a new design and I'm going to upload 40:58 a screenshot jpeg because this is what customers do they never give us a vector 41:05 and this is for a screen print order and obviously a JPEG is the farthest thing 41:12 really you want you want a transparent really a a vector whenever possible or 41:17 at least a transparent uh PNG but I uploaded a JPEG here clearly not ideal 41:23 for screen printing but wa a minute I didn't give you permission to use that 41:30 file I know uh so we know though it's it's not 41:37 optimal and and if it's it's a low res I mean I took it a screenshot 72 DPI and 41:42 we see there might be four colors in here now I actually want to remove that 41:47 color this is probably still white and we'll remove this it's not vectorizing 41:55 it but it's getting the correct price it's a one color with an under base I 42:01 know what you're going to ask well what if it's white or if it's black not there yet you may not you know you may not 42:07 need an under base with just a white design so why don't we make it oh we'll 42:13 make it one of my other colors make it this federal Blue we'll choose a white 42:19 shirt and I want you to realize this is one color plus an under base 1353 is 42:25 currently the unit price obviously we need to put quantity in here if I switched to a white shirt it went down 42:32 to 12273 because it's no longer white plus an under base we know um and can 42:38 designate hey this shirt color designation requires an under base these 42:44 do not and have it price accordingly so we're not going to order 42:50 one screen print shirt we're not going to let the customer order one so 680 is the unit decoration price and it it's 42:57 going to change obviously so let's make it 48 43:02 pieces and it came down to 485 let's say the customer wants the same artwork on a different color or 43:10 just a different shirt completely well it's as easy as copying the line item and watch the 485 Marshall it's going to 43:19 change if the quantity dictates it 43:25 because the um let's do the 3601 here and you can see this is 460 versus 43:32 380 because this has an under base this one doesn't and let's just say I did go on a black shirt and I wanted to have a 43:39 different color I absolutely could so the you can see that they're linked I 43:45 can't change the size of the artwork if I could then we have to use two different sets of screens so it is able 43:52 um to calculate the price across all the line items and Link them as long as it's 43:58 using the same artwork and again you can use the same screens or you can broader the same designs at the same 44:04 time um let's go ahead and get rid of I I have a question so if I'm using blue 44:11 on the white and whatever color you had on the black right what color was that I 44:16 still have I still have blue let's go ahead oh it was blue on both okay let's say it was yellow on the on the black 44:22 shirt okay so uh is there can we have in there for a color wash fee for changing 44:30 the color in midscreen yep so it it's not going to automatically trigger not 44:36 yet color change and I could have already had this in here as a standard 44:41 and all I have to do is add right there color change and I can associate it to that line okay just 44:49 checking y definitely need that um so as you can see we have our line items we 44:56 can Define the terms add additional notes if necessary add some internal notes uh but at this point I'm pretty 45:03 happy what I'm going to do is I'm going to save and email the quote and that's going to send the customer an email um 45:09 in which that then has a link to take the customer to their account profile so 45:14 that they can approve the quote if we start with a quote it's not going to become an order until it's been approved 45:21 and payment terms are met now because I put Marshall here on Net 30 Terms we're autom automatically going to meet those 45:28 terms so once it's been approved we have an official order so I'm going to hop 45:35 over by the way I just got an email yeah I bet you did uh where did we go right 45:42 here so I'm in Marshall's account profile so this is the website custom 45:48 shirts. org just so you realize that it's what I made and this is the uh Marshall's profile where he can view uh 45:56 both the compan and his profile information so he would have received an 46:01 email that would have uh brought had a link that takes him specifically to this 46:07 order so Marshall can uh come here see all the different line items in the 46:13 order and then once sorry I meant purchases here's your quote that I made 46:18 so here's the quote with all the line items here's the specific colors that we're using I even have Pantone numbers 46:25 in there and Marshall is going to be able to confirm yes it looks good or 46:30 he's going to reject it so if Marshall approves it you know we're empowering the customer we're automating the 46:37 process Marshall can approve and say Yep looks good and once he's approved it and like 46:45 you said Marshall like the timestamping all of this is being recorded and the customer has seen it and so are we 46:51 there's no finger finger pointing and now that we have this it's 46:57 an official order and it's hanging out in purchases if we come back to the order 47:04 management system the it is now in order and because it's now in order it flows 47:10 into the processing section here is Marshall's 47:15 order up here we have order statuses and then we have production statuses an 47:22 order status is not really unique to a process so the order status are have 47:28 payment terms been met and yes because Bar's on net 30 we're good to go we're 47:34 get then going to raise a purchase order with our supplier we need to obtain the blanks and that's true if it's a you 47:41 know embroidery screen DTF we're going to account for receiving the blanks it 47:46 doesn't do you much good if you can order blanks but you can't account for when they actually receive or if the 47:52 supplier shorted you or there was another problem artwork approval again doesn't 47:58 matter the process we have to have the artwork ready before we can produce once 48:03 these have all been completed we can begin production once production's been completed we can move into 48:10 shipping a production status is unique to a specific process so in this case um 48:18 we have a screen print order and we'll we'll look at this in a second where we can break down the process of okay have 48:26 the screens been developed are we on press are we mixing ink are we bagging and tagging we know exactly where the 48:32 order is at in production so to kick off the order the 48:38 first thing we need to do is obtain the blank so we're going to come into purchase orders you can raise a purchase 48:44 order one of two ways you can come in here and raise a PO and if I did this it would raise a purchase order for all of 48:51 my open orders I like a lot of shops I hate paying for shipping when it comes to shirts 48:57 so I'm going to accumulate orders and I'm going to make sure I'm above $200 with one of the suppliers and get to 49:03 free shipping or you can raise a purchase order within an order itself if 49:09 you're on like San Mar's psst program it's a no-brainer you're going to raise a PO for just about every individual 49:15 order or again I could merge it and when I go to raise the purchase 49:21 order you can see this is the exact pricing as if I was logged in to sandon 49:28 if I'm over $200 I know these are order this order is going to ship uh for free 49:34 no problem so this step is just finalizing your cart do you want to add some extra products um anything really 49:44 and I'll just click save I don't need to add anything I'm going to save it and then Marshall if I want to send it I 49:51 could click Send this live send if I click Send right now I will have ordered these products and they'll be showing up 49:58 tomorrow or Monday well don't click it because you don't need that stuff from me I 50:04 don't or you could go the old school route and download the list yourself a lot of suppliers that aren't the big 50:11 three though allow you to Simply shoot them an email so you do have the ability to do the live send email it's just you 50:19 got to make sure your supplier will do it that way and you may need to give them more time you don't want to send 50:25 that last second and think it's going to hit the 4:00 deadline because it it it 50:30 may not so you can add suppliers right Zach absolutely can so if a supplier isn't a 50:38 big three and they don't have live uh connection with you guys you can create 50:44 a purchase order and email the purchase order to them just like you you know like everybody on the planet does yep 50:52 exactly they just like the automated route more because but it's up to them to have that capability so that that 50:59 order goes bypasses a rep having to touch it but yes absolutely so if 51:04 somebody's using a supplier that has an API link would you guys help getting 51:10 that set up depends on the size of the supplier it takes some time there's also you know 51:18 been some discussions um no idea nothing going on but you know Deco network has 51:24 looked at promo standards and and that's a whole conversation and how it's really 51:29 trying to get everybody in the industry on the same page so it's a lot easier but answer your question yes we we we do 51:36 that Marsh great um so we're in artwork approvals 51:41 while we're waiting on those blank shirts to arrive we're going to come in artwork approvals this where the art 51:47 Department's going to take all that garbage artwork that the customer gives us because they never give it to us 51:52 correctly and you could see here this is what the customer uploaded this is the final color scheme of one of 52:00 the versions so we need to take this get this vectorized once we've had that 52:05 vectorized we'll then upload the final version here and that'll replace it on 52:11 the product uh that it's on we're going to get rid of that crappy you know screenshot jpeg we're going to upload a 52:18 beautiful Vector it's going to replace itself on here those F that's going to be your typical SVG eps um PDF if you 52:29 want to store like a go ahead Maran so do we have to have because a lot of 52:34 files aren't going to ever be Vector because there's some crazy simor processed beautiful piece of art right 52:40 we don't have to have Vector artwork absolutely not and and you know I recently did a webinar with um K trainer 52:49 and we were just going over digital art and Vector is it necessarily better I 52:55 mean you take a photo and somebody wants that photo printed on a mouse pad you don't want to vectorize it it's good to 53:01 go so there's nothing wrong with a bit map it just depends on the process as you know um that determines what type of 53:07 artwork is necessary but no by no means and and don't think that you have to do 53:14 anything here if the customer uploaded artwork it's more of a vetting process 53:20 for the art Department you don't want the artwork you know you don't want to start developing screens before the art 53:26 Department has had a chance to actually look at the artwork and give a thumbs up 53:32 um because they just need to right so we can download it upload the final 53:39 and then we can send it to the customer for them to approve so if you want to 53:45 involve the customer which is typically always a good idea you can but if it's 53:50 you know a very basic situation like this where I'm taking a bit map I'm 53:55 turning into Vector I may not need to involve the customer it's up to you so 54:00 I'm going to just mark it as approved as if I am um the art Department saying hey we're good to go from production but 54:08 before we do Marshall um we'll come in here and we'll add a 54:15 note for this line and we're going to say for this blue and and on the 54:21 production sheet which you'll see here shortly it's going to tell us the panone number um but what we're going to do is 54:27 we're going to designate here we're going to use a 110 uh mesh I could say okay we're going 54:33 to do a 70 90 70 durometer we're taking it further and 54:40 further Marshall I I'm eventually we're going to have mesh squeegee angle and 54:45 all that and be doing a lot of things because we do know there are some Deco Network competitors that really dive 54:52 into the intricacies um what's always a challenge with developing the software 54:58 is you've got small shops you've got big shops and every great new feature just 55:04 complicates some things more and it can be overwhelming the software the best 55:09 and worst thing is how powerful it is it's got a nice little learning curve and that's why we do the onboarding we 55:15 have tons of great support resources and again you have people like myself that you can hire for that one-on-one 55:22 experience because you have a 25 person shop you don't don't really want to spend months trying to figure this all 55:28 out on your own have somebody like myself who and Marshall you did the same thing at one point to an agree with um 55:34 Deco Network's main competitor I mean there's just a lot of value of having somebody who's been in the industry and 55:41 understands it so let me ask let me ask you because we're running out of time here uh show can you show production 55:48 scheduling how we look at our calendar and how jobs are applied to that so we'll mark this as 55:54 approved and you can view orders two different ways you can view it in the 55:59 calendar and that could be day week month and you can filter by the orders 56:05 based on process production status order status or you can view the production um 56:11 in list View and this allows us to easily again sort and filter by different statuses um whether it's an 56:19 order status production status process quantity so forth so our orders and not 56:25 ready for production because we did get the artwork ready but we physically 56:30 don't have the shirts we're still awaiting stock so what I'm going to do before I receive stock I'm going to 56:37 search by the supplier purchase order number we rais which in this case 18 56:43 4341 so if we had um 56:49 84341 if we had um bundled several products or several orders into this one 56:57 po it would be real easy to select all of those orders at once download all of 57:04 the order worksheets at once and when that box of shirts arrive I know this 57:09 stack of orderers sheets corresponds with it and we'll take the blanks we'll take the order sheets they'll come 57:15 together and they'll flow together until uh production is complete so this 57:21 production worksheet just so you realize is going to include I don't want to out Source it is going to include all the 57:28 details the production staff need what um is the size of the artwork location 57:33 colors um and so forth when the blank shirts arrive we'll 57:39 come here to purchase orders we'll receive stock of them we'll check them in yes everything 57:44 arrived and now you can see we've ordered the blanks we've received the 57:50 blanks artwork is ready we're now actually ready for production the screen 57:55 printing Department doesn't have to look at every single order they can sort by the process that's uh relevant to them 58:03 so in this case we'll just look at Screen Printing and if I'm in the developing room um once the production 58:10 manager has added any notes they need we can then update the production status to 58:16 screens need developed so if I'm in the screen room I I can sort show me all the 58:22 jobs in which the screens need developed I'm then going to develop the screens just so you realize Marshall you can 58:29 with these worksheets they do show barcodes and you can be updating the 58:34 order by scanning the worksheet and then scanning an action such as screens have been developed and now I've let the 58:41 Press operator whoever's next know hey this is ready to be produced so so all 58:47 right so when my screen room scans the barcode it automatically notifies the system that 58:55 the screens are made without going into the system and clicking something 59:00 correct great and is that the same for running the job or uh receiving the job 59:06 or shipping the job or whatever we just scan the barcode and it updates whatever you just did most things yes the one 59:13 thing and you've said it there and it's the most common can I receive an order with it no you can't and you shouldn't 59:19 be able to because you'd be assuming that sanar whoever gave you all the shirts without any problems or you got 59:25 to physically check them but yes Marshall you can you create an action sheet you put it at that workstation 59:31 whatever is important so yes exactly you can update orders you don't have to be using a mouse and keyboard you can use a 59:38 barcode and these production statuses you know you make unique to your processes you have complete control so 59:44 if it was direct to film maybe you have it so it defaults to you know uh designs need printed once they've been printed 59:51 maybe you have a cutting station designs need cut once they've been cut ready for pressing you can break down any process 59:58 into those steps let everybody know where it's at in the production process 1:00:04 and it's lot um yeah again you can sort filter we all know where we're at and a 1:00:09 lot of these you control if you want to inv let the customer know or not most of the production statuses we don't let the 1:00:15 customer know most of the production I don't care they don't need to know that I've ordered their shirts and receive the shirts all that matters is I hit my 1:00:22 deadline but I can let the customer know where it's at but once we finish production Marshall cuz I know we run 1:00:27 out of time we'll Market as production complete at that moment it'll go from production into shipping if it was a 1:00:34 customer pickup we can let the customer know it's ready to be grabbed if it's um going to be shipped through ship station 1:00:40 it's extremely easy to go into ship station buy and print the label the customer is automatically emailed the 1:00:46 order is automatically marked as shipped um within the history notes of the order 1:00:52 the tracking is entered each step we take is being timestamped and if we went to your account profile you'd see the 1:00:58 same thing I can then apply a payment refund Credit View the production status 1:01:03 payment commission breakdown any communication with the customer it's very robust software very 1:01:11 powerful we like to call it the allinone anybody ever wants a demo please just visit Deon network.com and at the very 1:01:19 top you can request a demo and again lastly I I'll say Marshall we're we're just so happy to be a part of shirt La 1:01:26 tribe I I I mean it's it's better than I even thought I love joining uh each 1:01:31 Tuesday and Thursday there's so much to to gain and you know really looking forward in a couple weeks to the shirt 1:01:37 lab um Automation and here and talk with other um shirt lab tribe members and and 1:01:44 those not and hopefully be able to bring some of those automations back to Deco Network and and get them implement it 1:01:50 because Deco network has uh brought on three more developers in the past three months we're growing our catalog team 1:01:56 Client Services um we're really thriving and just really excited about the future and again our great partnership with 1:02:03 shirt lab tribe great well thanks Zach we really appreciate you and appreciate the time today showing everyone about 1:02:10 your um your software uh so if there's any questions 1:02:16 from any of our viewers uh just throw that into the Q&A or the chat real quick 1:02:22 um I do have a question real quick uh about the shipping right so I can print 1:02:28 a um packings list you didn't go over that can I print a packing list yep you 1:02:34 can it's typically more common to do it through ship station but you can through here as well okay and well I because one 1:02:42 of the things that I've done in the shops that I run is the Press crew was 1:02:48 they update the job that we ran the job they actually make the packing slip and 1:02:54 put it in the envelope and that that box goes to shipping all they have to do is do the label right so um that was the 1:03:03 workflow that I had that's why I was asking that yep we we can download a packing slip um several different types 1:03:11 there's like three different slips but yes you can um absolutely do that and Marshall I almost forgot and and I'm 1:03:18 hoping you can add it to the very end um we do have a coupon code in which anybody who use the coupon code there's 1:03:25 no license fee and you can check out the software for 30 days before you're build 1:03:30 so um you you're not going to get the full experience in 30 days but we want to show you what's out there compared to 1:03:37 what you currently have or any other platform you have 30 days to try it risk-free and I'll get that coupon code 1:03:43 to you Marshall so we can show it at the end here oh okay so you don't have it right this second yeah it's I I want to 1:03:49 say but I I should have known this I think it's shirt lab 24 but I want to get it perfectly for you okay we'll so 1:03:56 if you're watching right now we'll share that later uh so look for that at the end of the video and also when we share 1:04:03 it so um anyway thanks so much Zach for uh hanging out with us today and also 1:04:09 for de Deco Network for sponsoring shirt lab we really appreciate your support to 1:04:14 make the industry better and with that I don't have any questions so we'll close it up today so thank you so much and 1:04:21 we'll check you guys later appreciate you thanks Marshall